Vouched App, Inc. (d/b/a Candor) · Effective July 22, 2026 · Version 1.0
Candor does not process payments and cannot issue refunds for App Store purchases directly. To request a refund for a membership or credit purchase, use Apple’s process at reportaproblem.apple.com:
Apple decides whether to grant a refund according to its own policies. Approvals, timing, and the method of any refund are determined by Apple.
You can cancel an auto-renewing subscription at any time from your Apple ID settings (on iOS: Settings → your name → Subscriptions). Cancellation stops future renewals; it does not by itself refund a charge that has already been made. If you cancel, you keep access to paid features until the end of the current billing period. See our Pricing page for tier and billing details.
Credits are not money. They have no cash value, are not redeemable for cash, cannot be transferred, and are non-refundable except where a refund is required by law. Unused credits are not refunded when an account is closed. See our Terms of Service.
If your account is suspended or terminated for violating our Terms of Service or Acceptable Use Policy, you are not entitled to any refund of memberships or credits, and any remaining credits or paid time are forfeited to the extent permitted by law.
If you believe you were charged in error — for example, a duplicate charge or a charge you did not authorize — first request a refund through Apple at reportaproblem.apple.com, since Apple is the merchant of record. If you need help or the issue involves your Candor account specifically, contact us at info@candortheapp.com and we will do what we can to assist, though the refund decision itself rests with Apple.